Sutro Whoopie

Have more questions? Call or text us at 775-882-8500 or email us at info@comstockheritage.com

• Do you make custom pieces? YES! We LOVE to make custom pieces. If you would like to make a completely custom piece we would love to help you do that. Please email Quinn at quinn@comstockheritage.com to inquire about pricing and timelines. 
• What is the difference between a stationary bar and a hinge? Over time, the backs of our buckles have changed. Most vintage piece and our ranchwear pieces automatically come with a stationary bale/bar where the belt attaches to the buckle. It is a single piece of silver that is shaped in a wide U. If you wear a smaller belt than what the bar is made for, your belt could dip down on one side due to the extra space on the bar. A hinge moves and has a self leveling nub so that doesn't happen. You can order a buckle for a 1.5" belt and you can still wear your 1.25" belts also.  
• Do you repair Comstock pieces? Yes. If they are stamped Comstock Heritage or Comstock Silversmith, we typically can do those just fine but cost is a case by case basis. Please email us at info@comstockheritage.com with photos and an explanation of the issues or repairs needed/wanted. This includes polishing them up for you :) 
• I have a piece stamped Comstock Silversmiths, is that you? It used to be us, but when Howard Stegman retired, we stopped making that lower priced brand. We CAN NOT value your Comstock Silversmith buckle. We wouldn't have time to make new buckles if we answered all those questions. Please appraise your piece via EBAY, or a pawn shop. Collectors will be your best bet. 
• What is the current value of my Comstock piece? If you have previously purchased a piece stamped COMSTOCK HERITAGE or COMSTOCK SILVERSMITHS, we recommend checking websites like eBay or Etsy to see what the current value of your piece is. Collectors will most likely pay more than the scrap metal value which can be looked up online through metal market websites.  
• What is German Silver? German silver is an alloy composed of nickel, copper, and zinc. It contains no silver and has a value of approximately .50 cents per ounce. We do not make anything today out of German silver. 
•  What is the value of my vintage piece? We DO NOT value vintage pieces- We like say "the piece is worth whatever someone will purchase it for" because the materials that were used by Comstock Silversmiths are typically bronze and German silver (a nickel alloy) do not have the same value as the materials we use today. We typically recommend checking places like eBay, Etsy and Pawn Shops. 
• Do you repair NON Comstock pieces? This is a case by case basis. If we are not confident in the repair process due to materials or state of the piece, we will decline. Please email us at info@comstockheritage.com with photos and an explanation of the issues or repairs needed/wanted so we can assess from there.
• Can I use a Comstock Heritage discount at retailers that carry Comstock pieces? No, any discount or discount codes obtained through Comstock Heritage are to be used with us ONLY. We can not speak for our retailers and their discounts on pieces that they own. 
•  I placed my order a week ago, but still don't have it. Where is it? Each Comstock Heritage piece is hand crafted and most are made to order. We do our very best to get every order out as soon as possible, but sometimes delays come up. We are a family run business and are closed Saturdays, Sundays, and most Mondays as well as major holidays. If you are in need of a rush, please let us know when ordering so we can accommodate your timeline. 775-882-8500 
• My belt that I ordered doesn't fit, can I exchange it? Absolutely! We would hate for you not to be able to wear your purchase! We ask that you pay the return shipping, then we will exchange it once for free. After that 2nd shipment from us, we will have to ask that you pay shipping both ways. HOWEVER, If your belt has a custom inscription, initials, or anything else custom, it would be a case by case basis.
• When will my belt arrive? Belts not in inventory can take anywhere from 1-8 weeks to come in... If this is going to happen to you, we will contact you to see if that is alright or if you want to exchange for a different belt in stock 
• How do I clean my Comstock Heritage pieces? You may use jewelry polishing cloths but please refrain from using harsh chemicals. It is natural over time for your metal pieces to tarnish and change color. If you would like to have them polished, you may send them back to us with $15 for return shipping and we will polish it for you. Please put your name, address, and contact number in the package when doing this so we may contact you if we have any questions before we proceed. Please contact us for the address. 
• What materials are used at Comstock Heritage? We generally only use Sterling silver, 14k and 18k golds, and Platinum. Our pieces have stamps on the back with our name, as well as materials used in your piece. We do not work with brass, bronze, nickel, German Silver, or Comstock Silver anymore.  
•  What is Comstock Silver? Comstock Silver is a German Silver (nickel) buckle that has a Sterling silver face. The buckle itself is created from nickel, but the front of it is Sterling silver and will look slightly different.  
• Do you buy back pieces? We DO NOT purchase back anything back. We also do not purchase gold, silver, stones, or leather goods from anyone but our current suppliers. 
•  Do you produce everything in the USA? Everything stamped Comstock Heritage is made in our shop in Reno, Nevada. And all our belts are made in the USA. 
•  Do you make the belt buckles for Western States? Yes, we create the award buckles for the Western States Endurance Run (WSER) as well as the Western States Trail Ride (WSTRA) also known as the Tevis Cup. To read more about this please visit our WSER/WSTRA FAQ  

Please know that this page is to explain SHIPPING ONLY

Comstock Heritage items are hand crafted by us at our shop in Reno, Nevada and most pieces are made to order. This process can take between 2-15 business days to create. It changes at different times of the year.

Our belts are also hand crafted in the United States and while we try to keep a large stock, odd sizes and skins can take up to 8 weeks to make.

If you need a rush on your item, this can usually be done at no extra cost to you. Simply call us at 775-882-8500 or email us at info@comstockheritage.com so we may accommodate your timeline. We are a small, family owned and operated business and are pretty flexible!

*Saturday, Sunday, and holidays are not considered business days for order processing

Order Restrictions

Fast, 2-Business-Day, Next-Day, and Saturday delivery options are available, but please keep in mind that is AFTER the order is made. If you need something for a special date and you are worried about time, please CONTACT US at 775-882-8500 so we can help! Gift cards are e-mailed separately free of charge.

*Belts not in inventory can take anywhere from 3-8 weeks to come in... If this is going to happen to you, we will contact you to see if that is alright or if you want to exchange for a different belt in stock*

Delivery Pricing

• Shipping Pricing is as follows:
• Standard FedEx 2nd Day shipping within the continental US: Free
• Overnight shipping within the continental United States: $60 if under $2,000
• Saturday shipping for shipments sent on a Thursday (2nd day) or Friday (Next Day) that you would like to receive Saturday instead of Monday: $20
• International: Free if order is over $2,000. If under $2,000 the fee is $60

Delivery Timing

Pending order verification and credit approval, orders should arrive as specified above. Please note that the estimated delivery date is an estimate only and is not guaranteed. Your estimated delivery date will be shown during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date. Comstock Heritage reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on ComstockHeritage.com.

When you choose the 2nd Day option, packages are delivered Monday through Friday 8AM to 8PM. Orders sent by Next-Day shipping methods are delivered Monday through Friday from 8AM to 8PM for residential address deliveries and 8AM - 5PM for commercial business address deliveries. We recommend choosing Fast, 2-Business-Day or Next-Day delivery if you are shipping your package to a business address. You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

Saturday Delivery

To ensure prompt delivery, orders placed with the Saturday delivery option will be shipped via the Next-Day option if placed outside of the hours specified above. We do not recommend choosing Saturday delivery if you are placing your order outside of these hours. Saturday delivery is not guaranteed to remote rural areas in the United States.

U.S. Territories and International

Shipments outside of the US are shipped via UPS or USPS. 2- Business-Day, Next-Day, and Saturday delivery options are not usually available for these destinations. Please allow 5 to 10 business days for delivery to these destinations after we create them for you. 

Comstock Heritage is now offering a single (1) complimentary classic calfskin belt with every buckle purchased, or $100 discount off the regular pricing of our other belt straps. If the buckle is over $3,000 then you get any belt of your choosing, for free. The correct price shows in the drop down menu when you select a belt when adding to the cart and no further action needs to be taken. If the drop down menu does not have a belt size that you would like, please contact us at info@comstockheritage.com so we may assist you.